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General Terms and Conditions of Roger Trading B.V.

Last updated August 11, 2023
Article 1 - Definitions.

In these terms and conditions, the following definitions shall apply:

Grace period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person not acting in the exercise of profession or business and enters into a distance contract with Roger Trading B.V.;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or Roger Trading B.V. to store information addressed to him personally in a manner that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the reflection period;

Entrepreneur: Roger Trading B.V.

Distance Agreement: an Agreement under which, within the framework of a system organized by Roger Trading B.V. for distance selling of products and/or services, up to and including the conclusion of the Agreement exclusive use is made of one or more techniques for distance communication;

Technique for distance communication: means that can be used for the conclusion of an Agreement, without the consumer and Roger Trading B.V. have come together simultaneously in the same room.

Roger Trading B.V. (rogertrading.nl)
Legally represented by Mr. Roger Oonk or Mr. E. Oonk
Groenedwarsweg 4a
7311 DE Apeldoorn

Chamber of Commerce number: 76894762
VAT number: NL860829662B01

  1. These general conditions apply to every offer of Roger Trading B.V. and to every distance agreement concluded between Roger Trading B.V. and consumer.
  2. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. This is done by publication of these general conditions on the website on which the distance contract is concluded.
  3. In case in addition to these general conditions also specific product or service conditions apply, the consumer will be made aware of this and these specific product or service conditions shall prevail.
  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Although all images are for illustration purposes only and the delivered product may therefore differ from the images shown Roger Trading B.V. will make every effort to publish a true reflection of the products and / or services offered on its website. Obvious mistakes or obvious errors in the offer will not bind Roger Trading B.V..
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
    • the price including taxes;
    • any costs of delivery;
    • the way in which the agreement will be concluded and which actions are necessary for this;
    • whether or not the right of withdrawal is applicable;
    • the method of payment, delivery and performance of the agreement;
    • the period for acceptance of the offer, or the period within which Roger Trading B.V. guarantees the price;
    • whether the Agreement will be archived after its conclusion, and if so in what way it can be consulted by the consumer;
    • the manner in which the consumer, before the conclusion of the Agreement, the data provided by him under the Agreement can check and, if desired, restore;
    • any languages other than Dutch in which the agreement can be concluded;
  1. The Agreement shall, subject to the provisions of paragraph 4, be established at the time of acceptance by the consumer of the offer and fulfillment of the accompanying conditions.
  2. If the consumer has accepted the offer electronically, Roger Trading B.V. shall immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Roger Trading B.V., the consumer may dissolve the Agreement.
  3. If the Agreement is concluded electronically, Roger Trading B.V. shall take appropriate technical and organizational measures to protect the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, Roger Trading B.V. will observe appropriate security measures.
  4. Roger Trading B.V. may – within legal frameworks – inform itself whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the Distance Contract. If Roger Trading B.V. on the basis of this investigation has good grounds not to enter into the Agreement, he is entitled to refuse an order or application motivated or to attach special conditions to the implementation.
  5. Roger Trading B.V. has the following information belonging to the product or service to the consumer published on its website, consumer should inform themselves of this before entering into the Agreement:
    • the visiting address of the branch of Roger Trading B.V. where the consumer can go with complaints;
    • the conditions under which and the manner in which the consumer can make use of the right of withdrawal, for products for which the right of withdrawal does not apply, this is clearly stated;
    • the information on guarantees and existing after-sales service;
    • the data included in article 4 paragraph 3 of these conditions;
    • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
    • In case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

On delivery of products:

  1. When purchasing products, the consumer has the option of dissolving the Agreement without giving reasons for 14 days. This cooling-off period starts on the day of receipt of the product by the consumer or a previously designated by the consumer and made known to Roger Trading B.V. representative of the consumer.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. He will unpack the product only to the extent necessary to assess whether he wishes to keep the product. If he uses his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to Roger Trading B.V., in accordance with the reasonable and clear instructions provided by Roger Trading B.V.. Once the Consumer has taken the product into use, the right of withdrawal can no longer be used.
  3. When services are supplied, the consumer has the possibility of dissolving the contract without giving reasons for at least fourteen days, starting on the day of entering into the contract, if the service has not yet started.
  4. When the service has already started, and the consumer still wants to use the right of withdrawal, this is only possible if at that time it is still reasonably possible to terminate the service. In that case, at least the costs already incurred by Roger Trading B.V. until the moment of making known the wish to dissolve the Agreement on the basis of the Right of Withdrawal, as well as any costs that can no longer be avoided, will be for the account of the Consumer.
  5. To make use of his right of withdrawal, the Consumer shall comply with the reasonable and clear instructions provided by Roger Trading B.V. with the offer and/or at the latest upon delivery.
  6. In addition to this article applies what is stated on the website of Roger Trading B.V. on the page where the return policy is set out, insofar as relevant with respect to the right of withdrawal.
  1. If the consumer uses his right of withdrawal, the costs of return shipment shall be borne by him.
  2. If the consumer has paid an amount, Roger Trading B.V. will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.
  3. Possibly the consumer has benefited from free shipping of his order, because of reaching the minimum order value for free delivery, then it is possible that after returning an item the consumer is no longer entitled to free shipping because the order value has fallen below the free delivery amount. In this case, the shipping costs incurred will be deducted from the return amount.
  4. Optional, and therefore avoidable, costs, including, but not limited to, insurance premiums for insured transportation, costs for payment methods when free payment methods are also available, will not be refunded.
  1. Roger Trading B.V. may exclude the Consumer’s right of withdrawal with due observance of the provisions of paragraphs 2 and 3 of this article. The exclusion of the right of withdrawal shall apply only if Roger Trading B.V. has clearly stated this in the offer, at least in time for the conclusion of the Agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    • That have been created by Roger Trading B.V. in accordance with specifications of the consumer;
    • Which are clearly personal in nature;
    • Which by their nature can not be returned;
    • Exclusion of the right of withdrawal is only possible for services: whose delivery with the express consent of the consumer has begun before the reflection period has expired;
    • which are listed in article 4 of our return policy;
  3. Since the right of withdrawal refers to distance buying, the right of withdrawal is therefore self-evident and explicitly not applicable if the consumer comes to pick up the goods at the company location of Roger Trading since at that time the consumer has the opportunity to check whether the goods meet the offer made and his or her expectations.
  1. During the validity period mentioned in the offer, the prices of the products and/or services offered shall not be increased, save for price changes resulting from changes in VAT rates.
  2. Notwithstanding the preceding paragraph, Roger Trading B.V. may offer products or services whose prices are subject to fluctuations in the financial market and on which Roger Trading B.V. has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices, are mentioned in the offer.
  3. Price increases within 3 months after the conclusion of the Agreement are only allowed if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the Agreement are only allowed if Roger Trading B.V. has stipulated it and:
    • they are the result of statutory regulations or provisions;
    • or the consumer is authorized to terminate the agreement as of the day on which the price increase takes effect.
    • The prices mentioned in the offer of products or services include VAT.
  1. Roger Trading B.V. guarantees that the products and / or services meet the Agreement, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the Agreement existing legal provisions and / or government regulations.
  2. A warranty provided by the manufacturer or importer does not affect the legal rights and claims that consumers under the Agreement against Roger Trading B.V. can assert.
  3. The warranty period on repairs performed by Roger Trading B.V. is 14 days, and applies only if all, for the repair concerned, by Roger Trading advised activities and parts to be replaced have been approved by the consumer. The warranty obviously only applies when it concerns the same defect. The warranty on the repair expires if the consumer, after repair by Roger Trading, has himself or a third party tinkered with the repaired.
  4. All warranty, complaint and return handling is offered by Roger Trading B.V. as carry-in-service. That means that the customer is responsible for the transport, and any associated costs, to the location of Roger Trading B.V. of the goods or vehicle(s) on which the customer wants to claim warranty or wants to return because of a complaint or otherwise.
  1. Roger Trading B.V. will take the utmost care when receiving and in the execution of orders of products and in assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to Roger Trading B.V.. When placing an order, the consumer is responsible that the shipping address provided is correct. Roger Trading B.V. has, to assist the consumer in this regard, built a tool into the checkout page with which the address is checked on the basis of zip code databases, however, no rights can be derived from this. The consumer remains at all times responsible for ensuring that the address provided is the correct address. Packages lost or lost as a result of incorrect addressing will not be compensated, Roger Trading B.V. is never liable.
  3. Subject to what is stated in article 4 of these general conditions, Roger Trading B.V. will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer has the right to dissolve the agreement without cost.
  4. In case of dissolution in accordance with the preceding paragraph, Roger Trading B.V. will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
  5. If delivery of an ordered product proves impossible, Roger Trading B.V. will make every effort to provide a replacement article available. At the latest upon delivery will be clear and comprehensible manner reported that a replacement item is delivered. For replacement articles, the right of withdrawal can not be excluded.
  6. The risk of damage, loss, fire, theft and water damage of products during shipment/transport, from the moment that the order leaves the warehouse of Roger Trading B.V. until the moment of delivery to the consumer or a previously designated and made known to Roger Trading B.V. representative of the consumer, rests with the consumer unless expressly agreed otherwise.
  7. Roger Trading B.V. offers with each order made on its website as standard an insurance that provides full coverage for the transport risks mentioned in article 11 paragraph 6, against the then current and clearly stated price surcharge in the offer. Consumer is of course not obliged to use this service.
  8. For the delivery of the orders placed by the Consumer with Roger Trading, as a rule an external party such as DHL, PostNL, DPD etc. will be used. Parties agree that a delivery notification of the external party engaged for the delivery of the order by Roger Trading, via the track & trace information that this party communicates via the Internet, applies as convincing and binding evidence that the order has been delivered.
  9. If the consumer has purchased insurance as described in article 11 paragraph 7, the consumer must report any defects, damage or defects within 24 hours of receiving the order. This 24-hour period begins on the date and time of the delivery notification as made by the external party delivering the order on behalf of Roger Trading, in accordance with the provisions of article 11 paragraph 8.
  1. Unless otherwise agreed, the amounts owed by the consumer for the delivery of goods should be paid in advance, as part of the ordering process. In the case of an agreement to provide a service, the consumer must pay all amounts due immediately upon delivery of the service.
  2. The consumer has the duty to inaccuracies in payment data provided or stated to report immediately to Roger Trading B.V..
  3. In case of non-payment of the consumer Roger Trading B.V. has subject to legal restrictions, the right to charge the related costs.
  1. Roger Trading B.V. has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
  2. Complaints about the implementation of the Agreement must be submitted within a reasonable time, fully and clearly described in writing to Roger Trading B.V., after the consumer has found the defects.
  3. Complaints submitted to Roger Trading B.V. will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Roger Trading B.V. will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

Additional or different provisions from these general terms and conditions will be recorded in writing and clearly communicated to the consumer via this website in such a way that they can be easily stored by the consumer on a durable data carrier.

  1. If Roger Trading B.V. has a claim on the consumer that is due and payable, it may exercise the right of retention on all goods of the consumer in its possession for all that is or will become due to it under the Agreement, plus extrajudicial costs. If the consumer has not paid all due claims within 30 days, Roger Trading B.V. is free to do with the goods as he wishes. The consumer shall never have the right of retention in respect of goods of Roger Trading B.V.
  2. The consumer is not allowed to set off any claim of Roger Trading B.V. on him.
  3. The consumer is not allowed to transfer any right under the Agreement to a third party without the prior written permission of Roger Trading B.V..
  1. On agreements between Roger Trading B.V. and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.
  2. The Vienna Sales Convention shall not apply.
  1. Roger Trading delivers goods to consumers and companies. The customer is herewith ultimately responsible, and must among other things himself assess whether he can assemble the purchased goods successfully, as far as that is applicable. The entrepreneur shall never be liable for problems arising from or after the assembly of the purchased products. Such as, but not limited to:
    • theft
    • damage
    • fire
    • accidents
    • fines
  2. In the event that Roger Trading B.V. must perform a repair on a consumer’s vehicle that requires an employee of Roger Trading B.V. to test drive the vehicle, Roger Trading B.V. shall not be liable for traffic fines related to non-regulatory modifications to the vehicle, such as but not limited to:
    • non-regulation lighting items on the vehicle
    • too high capacity of the vehicle (souped up vehicle), speed fines resulting from this are also on behalf of the consumer

Roger Trading B.V. may update or change its Terms and Conditions of Sale and Delivery at any time at our sole discretion, when we do so we will also update the ‘Last Updated Date’ at the top of this page on our Terms and Conditions of Sale and Delivery. Therefore, please review this page regularly.

Free shipping

For orders over 100 euros (NL, BE, DE, AT, PL, DK)

Hassle free refunds

14-day return policy

We are always there for you

Showroom, webcare and telephone, 6 days a week

Craftsmanship & quality

Specialised in Vespa / Piaggio since 2014

Company info

Important Information

Opening hours

  • Monday : 10:00 - 17:30
  • Tue ~ Fri : 8:30 - 17:30
  • Sat : 8:30 - 16:00
  • Sunday : closed
  • Workshop : Tue ~ Sat
  • Webshop : 24/7